As diversity in the workforce becomes a critical issue for firms to deal with in the 19904 they are exploring innovative solutions to managing differences, Electronic meeting systems appear to offer a way of valuing diversity as a competitive resource without attempting to assimilate differences among individuals into a single, homogeneous ideal. This study, grounded in the naturalistic paradigm, is an initial attempt to examine the effectiveness of such systems in managing diversity in the workplace. Specifically it examines, using a hybrid case study approach, the extent to which an EMS helps in defining common ground within diverse groups. The results of this study will help in enhancing an organization's ability to utilize the vast talents of a diverse group in decision making situations.
Chidambaram, Laku and Kautz, Judith A., "DEFINING COMMON GROUND: MANAGING DIVERSITY THROUGH ELECTRONIC MEETING SYSTEMS" (1993). ICIS 1993 Proceedings. 55.