Abstract
Recent studies on electronic mail have uncovered evidence of richness in communications using e-mail. This evidence contradicts information richness theory, which has provided the predominant research perspective on e-mail. This paper demonstrates the merits of hermeneutics as a perspective with which to account for the observed richness. The demonstration involves a hermeneutic interpretation of an episode of e-mail communication in an organization.
Recommended Citation
Lee, Allen S., "ELECTRONIC MAIL AS A MEDIUM FOR RICH COMMUNICATION: AN EMPIRICAL INVESTIGATION USING HERMENEUTIC INTERPRETATION" (1993). ICIS 1993 Proceedings. 52.
https://aisel.aisnet.org/icis1993/52
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