Recent studies on electronic mail have uncovered evidence of richness in communications using e-mail. This evidence contradicts information richness theory, which has provided the predominant research perspective on e-mail. This paper demonstrates the merits of hermeneutics as a perspective with which to account for the observed richness. The demonstration involves a hermeneutic interpretation of an episode of e-mail communication in an organization.
Lee, Allen S., "ELECTRONIC MAIL AS A MEDIUM FOR RICH COMMUNICATION: AN EMPIRICAL INVESTIGATION USING HERMENEUTIC INTERPRETATION" (1993). ICIS 1993 Proceedings. 52.