Document processing is an integral part of the automated office. Because document-based information systems are composed largely of unstructured text as opposed to structured data, the techniques which have been successfully applied to the design of current database systems are not adequate for the design of office information systems. The paper identifies issues related to the storage and retrieval of office documents, and the management of information in the automated office. Strategies for broadening MIS research and education to address these issues are suggested.
Culnan, Mary J., "DOCUMENT PROCESSING IN THE AUTOMATED OFFICE: IMPLICATIONS FOR MIS RESEARCH AND EDUCATION" (1980). ICIS 1980 Proceedings. 19.