Work in Progress
There are potentially substantial benefits of mobile government (m-government). From a government perspective, mgovernment can help in increasing efficiency and effectiveness as well as reducing government spending; from the citizens’ perspective, m-government can help in providing real-time information access and personalized services. However, the low level of usage prevented both governments and citizens from realizing the potential benefits of m-government. As a result, researchers have studied the factors affecting the acceptance of m-government. However, to date, none have considered the factors that affect the continued use of m-government. We argue that investigating these factors will provide a greater insight on why the potential benefits have not been realized. The theoretical foundation of the proposed model builds on the Expectation-Confirmation Model (ECM) and Information System (IS) Success Model. This research-in-progress paper reports on research methodology and expected contributions.
Alshammari, Thamer; Messom, Chris; and Cheung, Yen, "Factors Affecting Continuance Intention of Mobile Government Services" (2019). ICEB 2019 Proceedings (Newcastle Upon Tyne, UK). 58.