Currently, the potential of Enterprise Systems to transform organizations is emerging as a popular area of investigation. The aim of this study is to a) identify the means of such transformation or business value creation, beyond operational efficiency, that Enterprise Systems can enable and b) understand the drivers of such ES-enabled business value creation. This paper presented and found empirical support for a new model to establish relationships between the drivers of Enterprise Systemsenabled business value, and the business value created. The proposed model was empirically tested using data analysis of user cases of Enterprise Systems around the world. The study found evidence of support for both association and causality between drivers of business value (integrate, optimise and informate) and the business value created (Mergers and Acquisitions, Innovation, and Strategic Decision Making) from Enterprise Systems. This study can be treated as a foundation for further research for generalization of the proposed causal relationships between the value created by Enterprise Systems and the drivers of such value using detailed case studies, and uncovering more such causal relationships. The contribution of this paper is that it presents and empirically tests a new variance model that establishes causal relationships between drivers of business value from Enterprise Systems (integrate, optimise and informate) and the business value created (Mergers and Acquisitions, Innovation, and Strategic Decision Making).
Bhattacharya, Prithvi, "Digital Transformation through Enterprise Systems: A Variance Model Linking the Drivers of Business Value and the Value Created from Enterprise Systems" (2019). ICEB 2019 Proceedings (Newcastle Upon Tyne, UK). 11.