In order to figure out the influence of consumers’ cultural background on their online review generation behavior, this study aims to investigate how consumers’ uncertainty avoidance values influence their online ratings. Utilizing data collected from a major travel review website, TripAdvisor, we find a negative relationship between uncertainty avoidance degree and online review rating. Consumers’ travel type and hotel star are found to have a moderating effect between consumers’ uncertainty avoidance and their online ratings. Moreover, the negative effect of uncertainty avoidance value on review rating is weaker for consumers on business travel, and this effect also decreases for upscale hotels. The results are further confirmed by a robustness check using another method. From a theoretical perspective, our study enriches existing literature dealing with online reviews. From a practical perspective, our research findings provide helpful insights to hotel practitioners.
Xu, Dapeng; Wu, Jiajun; Hong, Hong; Xu, Di; and Li, Rong, "An Empirical Investigation of Culture’s Influence in Online Service Ratings: From the Perspective of Uncertainty Avoidance" (2018). ICEB 2018 Proceedings. 90.