Corresponding Author

Allan B. H. Chia

Document Type



As the world becomes more digitally connected and most countries have longer life expectancy and an ageing population, it is critical to understand the factors affecting ICT adoption among the senior citizens. Previous researchers examined how various factors influence ICT adoption among senior citizens, including age, degree of functional impairment, financial resources, education level etc. In addition to the demographic factors, psychological factors such as computer self-efficacy (CSE) is also crucial in understanding ICT adoption among seniors. Building upon the classic psychological theory of self-efficacy, we proposed that CSE is an important mediating factor between social influence, social support and usage. We further posit that gender moderates the effect on social support and CSE among senior citizens. Specifically, the effects on women are augmented. To test the developed hypotheses, we conducted a person-administered survey comprising 503 Singaporeans aged between 55 and 75 years of age. Collected data were analysed using partial least squares. The results confirmed the proposed hypotheses and demonstrated that gender, social influence, social support and CSE are crucial in understanding ICT usage amongst seniors. Specific insights on the use of ICT among senior citizens are revealed.