Corresponding Author

Lena Stephanie

Document Type



The United States (US), a world leader in medical technology, ironically also happens to be home to one of the least efficient healthcare systems in the world. The country’s mammoth, unsustainable spending on healthcare has triggered several key healthcare reforms to put the country’s healthcare system on the path for a major overhaul. One such reform was the HITECH Act of 2009 which made provision for incentives for adoption of Electronic Health Records by physicians and hospitals. The ultimate goal of this reform was to forge connectivity across the country’s fragmented healthcare system in the hope that it would lead to efficiency and consequently, a drop in the country’s healthcare expenditure. Although the reform no doubt spurred EHR adoption, its intended goal of connectivity has not been fully realized. A set of critical success factors has been proposed to overcome these issues and make the ecosystem both patient-centric and sustainable.