Document Type



In today’s rapid and dynamic changes brought by the ICTs to the conduct of government administration, there is a mounting pressure to address specific records management problems generated and stored electronically. Corporate record keeping has become a strategic and costly decision for many companies. The high level of noncompliance today could cause organizations to fall foul of the law which can result in heavy fines and damaging reputation. This research seeks to explore the management of electronic records in Malaysian courts of law, including Case Management System (CMS), Electronic Filing System (EFS) and Court Records Transcription (CRT). A qualitative research methodology will be employed through exploratory case studies to answer the research questions, using diverse data collection strategies including observation, interview and survey. A framework of a legally complied court records management will be developed to assist organizations to fulfill legal and quality requirements as well as achieving their corporate efficiency, effectiveness and economy.