The efficient knowledge management system (KMS) is one of the important strategies to help firms to achieve sustainable competitive advantages, but little research has been conducted to understand what contributes to the KMS success. This study thus set to investigate the determinants of KMS success in the context of Thai banking industry. A questionnaire survey was conducted in four major Thai Banks to test the proposed KMS Success model.
The result of this study shows that KMS use and user satisfaction relate significantly to the success of KMS, and knowledge quality, system quality, service quality, and trust lead to system use and user satisfaction. However, this research focuses only on system and user-related factors. Future research thus can extend to study factors such as management support and organization readiness.
Nantapanuwat, Nattapol; Kaewkitipong, Laddawan; and Ractham, Peter, "An Investigation of the Determinants of Knowledge Management Systems Success in Banking Industry" (2010). ICEB 2010 Proceedings (Shanghai, China). 20.