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E-government involves many aspects of public administration ranging from introducing new technology to provide citizens with access to programs, services and information via the online channel. Citizen’s emotion plays a significant role in e-government satisfaction, but much less is known about citizen emotions. The purpose of this study is to explore how citizen emotions affect satisfaction in e-government service recovery. The citizen's psychology mechanism under the service recovery circumstance is carefully studied, and a conceptual model among the key constructs of citizen’s emotion and citizen satisfaction of e-government is developed. The method of Structural Equation Modeling (SEM) is adopted to verify the internal quality of the proposed measurement model. The empirical results indicated that positive emotions have a significant impact on citizen satisfaction of e-government and no significant impact of negative emotions. Furthermore, our study identifies that perceived justice and perceived service quality that influence citizen satisfaction.