Prior investigations commented that almost no country is completely ready to bridge digital divide due to the absence of the balance between strategizing, coordination and action. In the e-government sector, the links among strategic objectives, action plans, and performance measures related to strategies for reducing digital divides had been constantly overlooked. This paper aims at adopting and combining the concepts of strategy map and the balanced scorecard to fill up the absences. A generic model of digital divide strategy maps is presented and the steps of developing strategy maps are illustrated in detail as well.
Yu, Chien-Chih and Wang, Hsing-I, "Developing Strategy Maps for the Formulation of Digital Divides Strategies" (2007). ICEB 2007 Proceedings. 73.