The services in the virtual environment or electronic services contain a wide spectrum of operations starting from pure sales via internet to the pure services – free or as the part of service agreement. Electronics services are relatively new kind of activities from theoretical and practical point of view. In that context arise a question what methods should be applied in estimation of public electronic services’ quality and what dimensions should be treated as critical. The theoretical framework for public services assessment was developed taking into consideration such theoretical models as SERVQUAL and SERVPERF. The empirical survey was carried out evaluating 3 public services quality in Lithuania. The survey allowed determining users are more tend to give priority to clearness easiness of use, quality of information and technical quality.
Gatautis, Rimantas and Damaskopoulos, Takis, "Assesing eGoverment services quality" (2007). ICEB 2007 Proceedings. 65.