With the advancement of networking and mobile devices, more and more mobile business processes are automated and supported using the technologies. Mobile businesses processes are naturally exposed to uncertainty and dynamic changes that require distributed coordination. In large business organizations, the complexity of the processes also makes central control difficult due to the large number of variables to consider and mobile workers involved. To this end, this paper presents a flexible coordination mechanism for mobile workforce where multiple task assignment models are used together to adapt to dynamic changes and achieve efficiency. The overall system is flexible in that the assignment models are easily added because they are constructed as components, and the switch between assignment models are easy using manual or automated transition between the models. An example application of the model is presented using a real telecommunication organization in Europe where field workers install and repair telecommunication networks for customers.
Lee, Habin; Ahn, Hyung Jun; and Shepherdson, John, "Flexible Task coordination for mobile workforce" (2007). ICEB 2007 Proceedings. 5.