This research applies the balanced scorecard concept to measure the success factors of e-procurement adoption. The survey results show that organization learning is determined by service capability, organization support policy, good governance intention, and organization readiness factors. The internal process improvement and employees’ satisfaction can be identified by service capability and organization support policy. Trust in e-procurement online intermediaries has no impacts on the four measures of the balanced scorecard. Employees’ satisfaction has the strongest impact on financial cost improvement but organization support policy has a negative impact on financial performance improvement.
Rotchanakitumnuai, Siriluck, "E-Procurement Framework for A Successful E-Reverse Auction" (2007). ICEB 2007 Proceedings. 36.