The Business Process Investigation in the Perspective of Customer Value

Authors

Rua-Huan (Ray) Tsaih, 1 Department of Management Information System, National Chengchi University, Taipei, ChinaFollow
Wanying Lin, Department of Accounting, National Chengchi University, Taipei, ChinaFollow
Miaoju Hung, Department of Management Information System, National Chengchi University, Taipei, ChinaFollow
Yaling Cheng, Department of Management Information System, National Chengchi University, Taipei, ChinaFollow

Document Type

Article

Abstract

To identify the customer value provided from the business process and to seek additional opportunities to fortify a firm’s competitive advantages, we explore the value chain mentioned in (Porter, 1985) at a greater extent. The study results in a framework where an information-processing infrastructure is added to the value chain concept to provide a basis for the business process investigation. The essential concept of this framework is the process-wide information organism (PWIO) approach for describing and examining mechanisms of managing the information flow that contributes to customer value creation.

Recommended Citation

Tsaih, Rua-Huan (Ray); Lin, Wanying; Hung, Miaoju; and Cheng, Yaling, "The Business Process Investigation in the Perspective of Customer Value" (2004). ICEB 2004 Proceedings (Beijing, China). 90.
https://aisel.aisnet.org/iceb2004/90