In this paper, based on analysis of impact factors for service quality of logistics center in chains stores, a set of assessment indexes are proposed. Then, on the basis of this set of assessment indexes, two appraisal models are put forth: one is model based on TOPSIS, the other is fuzzy comprehensive assessment model. The experimental results demonstrate that the two novel methods are effective and feasible.
Li, Sheng, "Assessment of Service Quality of Logistics Center in Chain Stores Based on Fuzzy Logic and TOPSIS" (2004). ICEB 2004 Proceedings (Beijing, China). 9.