Document Type



Business interactions require technologies with attractive features to dynamically connecting enterprise information systems and external applications. This work presents a framework of business interactions that consists of: (1) a conceptual architecture view, (2) a technical architecture view, and (3) an implementation architecture view of business interactions. The conceptual view defines and categorizes business interactions into enterprise interactions, partners’ interactions and customers’ interactions. The categorization allows deciding and deploying the technical view that specifies the required connections for EAI, CRM, B2C and B2B. The implementation view shows how the features of Web services, a connecting technology, enables any kind of specified business interactions. Web services features allow first unlocking and adding value to existing enterprise assets such data and applications; then dynamically connecting them into new solutions such as business processes that respond to business events or changes in business conditions.