A Multi-Agent System for E-Business Processes Monitoring in a Web-Based Environment

Authors

Xinyu Zhao, Department of Information Science, Peking University, Beijing 100871, ChinaFollow
Cen Wu, Department of Information Science, Peking University, Beijing 100871, ChinaFollow
Runjie Zhang, Department of Information Science, Peking University, Beijing 100871, ChinaFollow
Chen Zhao, Department of Information Science, Peking University, Beijing 100871, ChinaFollow
Zuoquan Lin, Department of Information Science, Peking University, Beijing 100871, ChinaFollow

Document Type

Article

Abstract

In this paper, we present a multi-agent system MAGS for the e-business processes monitoring in a web-based environment. We classify the types of agents in MAGS by their monitoring capabilities. An algorithm is given to explain the mechanism of supervising and controlling the execution of business processes. An abstract model of alerts, which can give warnings of infringement on business policies, is proposed. Access control can also be realized by MAGS, which manifests in delivering different view of the business process to different roles participate in it. Being successfully adopted in a customer service management system, MAGS has been proven flexible and practical.

Recommended Citation

Zhao, Xinyu; Wu, Cen; Zhang, Runjie; Zhao, Chen; and Lin, Zuoquan, "A Multi-Agent System for E-Business Processes Monitoring in a Web-Based Environment" (2004). ICEB 2004 Proceedings (Beijing, China). 112.
https://aisel.aisnet.org/iceb2004/112