Classifying E-Commerce Trust Seals: An Analytical Framework

Authors

Te-Wei Wang, Department of DSIS, Florida International University, Miami, Florida, USAFollow
Chih-Chen Lee, School of Accounting, Florida International University, Miami, Florida, USAFollow
Ena Rose-Green, School of Accounting, Florida International University, Miami, Florida, USAFollow

Document Type

Article

Abstract

Trust seals are business assurance service in e-commerce. Vendors apply for trust seals to increase their trustworthiness. In this paper, we classify trust seals in five different categories: (1) comprehensive certificate provider, (2) seller evaluation service, (3) market evaluator, (4) market assurance service, and (5) niche service. We derive the five categories through three steps: (1) reviewing literature, (2) examining c-commerce processes, and (3) reviewing seal providers’ documents. Our framework and analytical process can help e-commerce consumer to differentiate different types of seals and inspire seal provider to develop new services. We also identify many research opportunities for academics.

Recommended Citation

Wang, Te-Wei; Lee, Chih-Chen; and Rose-Green, Ena, "Classifying E-Commerce Trust Seals: An Analytical Framework" (2002). ICEB 2002 Proceedings (Taipei, Taiwan). 45.
https://aisel.aisnet.org/iceb2002/45