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In today’s digital economy and business, firms especially the SMEs (small and medium-sized enterprises) are facing competitive challenges from anywhere around the globe. Transforming the traditional business processes and activities into electronic capable (e-capable) format has become the essential tasks for companies to not only sustain in the competitive environment but flourish in the companies’ perpetual operations. During the e-transformation process, organisations normally face changes in various aspects. To success in the transformation, companies need to manage the changes effectively. The change management tasks should be developed systematically through the identification of areas where changes may occur, and the research and development of solutions that will accommodate the changes.

This study proposes a conceptual model for managing changes in e-transformation, which provide SMEs with a methodological framework in identifying and managing organisational changes.