Schedule

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2020
Tuesday, January 7th
12:00 AM

Actors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems: A Structured Literature Review

Mengcheng Li, University of Jyväskylä
Tuure Tuunanen, University of Jyväskylä

Grand Wailea, Hawaii

12:00 AM - 12:00 AM

An Experimental Case Study on Edge Computing based Cyber-Physical Digital Service Provisioning with Mobile Robotics

Daniel Pakkala, VTT Technical Research Centre of Finland
Jani Koivusaari, VTT Tecnical Research Centre of Finland
Pekka Pääkkönen, VTT Technical Research Centre of Finland
James Spohrer, IBM Almaden Research Center

Grand Wailea, Hawaii

12:00 AM - 12:00 AM

How Well Do Service Concepts Apply to Digital Services and Service Digitalization?

Steven Alter, University of San Francisco

Grand Wailea, Hawaii

12:00 AM - 12:00 AM

Introduction to the Minitrack on Digital Services and The Digitalization of Services

Tilo Böhmann, University of Hamburg
Tuure Tuunanen, University of Jyväskylä
Jan Leimeister, University of St.Gallen

Grand Wailea, Hawaii

12:00 AM - 12:00 AM

Semantic Shopping: A Literature Study

Ann-Kristin Cordes, University of Muenster - ERCIS
Benjamin Barann, University of Muenster
Michael Rosemann, Queensland University of Technology
Jörg Becker, University of Muenster

Grand Wailea, Hawaii

12:00 AM - 12:00 AM

Take it Personally – The Role of Consumers’ Perceived Value of Personalization on Cross-Category Use in a Smart Home Ecosystem

Marco Hubert, Aarhus University
Andrea Carugati, Aarhus University
Christian Brock, University of Rostock
Børge Obel, Aarhus University

Grand Wailea, Hawaii

12:00 AM - 12:00 AM

The roles of individual actors in data-driven service innovation – A dynamic capabilities perspective to explore its microfoundations

Martin Schymanietz, FAU Erlangen-Nürnberg
Julia M. Jonas, Friedrich-Alexander University Erlangen-Nürnberg

Grand Wailea, Hawaii

12:00 AM - 12:00 AM