In recent years, a number of developing countries have launched e-government programs, and several development agencies and governments have identified e-government implementation as a key policy priority. Driven by the success of a few projects in improving delivery of services to citizens and businesses, an increasing number of governments are making ICT investments in the public sector. Alignment of departmental processes in government and active participation of employee of government departments as well of participation and cooperation of government department’s users play vital role of success in such programs. Therefore, the major objective of the paper is to understand the role of process alignment and end user participation in success of e-government programs from the important stakeholders perspective; leaders, government departments as users, nodal IT agencies, and IT vendor organization. The research findings are based on survey carried out with 152 stakeholders in all categories through a questionnaire targeted in northern states in India.
Dwivedi, Rajeev and Goel, Sameer, "Role of Process Alignment and End User Participation in Successful Implementation of E-Government Programs: Perspective of Different Stakeholders" (2013). GlobDev 2013. 16.