The phenomenon of globalisation has been implicated in the increased movement of knowledge work from higher-income, industrialised countries to lower-income, newly industrialising economies. Globalisation has also been associated with opportunities for economic development through the establishment and growth of IT-related industries in developing countries, even if such development exhibits a skewed trajectory (Heeks 1999). This phenomenon is most evident in the increasing use of so-called offshored services in IT and IT-enabled business processes.