Paper Number
ECIS2026-2080
Paper Type
SP
Abstract
The rapid diffusion of generative artificial intelligence (genAI) systems reshapes how individuals engage with information systems, requiring users to monitor, assess, and adapt their interaction with non-deterministic systems. Existing constructs capture elements of this engagement but do not account for the situated dynamics of the entire evaluative process in genAI use. This research-in-progress, situated in a larger endeavour towards a scale development, derives an initial conceptualisation of reflective use: a behavioural-knowledge capability that unfolds across pre-use, in-use, and post-use phases, reinforced through situated reflective knowledge gained in practice. Drawing on expert interviews and a focus group, we identify four core components of reflective use and show how they form an iterative capability cycle anchored within the motivational needs outlined in self-determination theory. Understanding reflective use is essential to ensure appropriate reliance and high decision quality, and thus provides a foundation for promoting responsible and effective human-AI interaction.
Recommended Citation
Schulz, Thimo and Speck, Christina, "Conceptualising Reflective Use: Toward A Process Perspective On Human-AI Interaction" (2026). ECIS 2026 Proceedings. 11.
https://aisel.aisnet.org/ecis2026/is_adopt/is_adopt/11
Conceptualising Reflective Use: Toward A Process Perspective On Human-AI Interaction
The rapid diffusion of generative artificial intelligence (genAI) systems reshapes how individuals engage with information systems, requiring users to monitor, assess, and adapt their interaction with non-deterministic systems. Existing constructs capture elements of this engagement but do not account for the situated dynamics of the entire evaluative process in genAI use. This research-in-progress, situated in a larger endeavour towards a scale development, derives an initial conceptualisation of reflective use: a behavioural-knowledge capability that unfolds across pre-use, in-use, and post-use phases, reinforced through situated reflective knowledge gained in practice. Drawing on expert interviews and a focus group, we identify four core components of reflective use and show how they form an iterative capability cycle anchored within the motivational needs outlined in self-determination theory. Understanding reflective use is essential to ensure appropriate reliance and high decision quality, and thus provides a foundation for promoting responsible and effective human-AI interaction.
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