Paper Number
ECIS2026-2382
Paper Type
SP
Abstract
This work-in-progress study explores how employees learn to collaborate with generative AI over time. Drawing on two rounds of interviews with twenty bank employees, it traces the evolution of human-AI interaction from early experimentation and uncertainty to more routinised, confident collaboration. The findings reveal how individual development, organisational culture, peer learning and verification routines reduce fear of replacement and foster selective delegation under human oversight. Integrating the concepts of “coopetition” and hybrid intelligence, the study positions “coopetition” as a transitional learning condition through which complementary human and AI capabilities become jointly managed. The results contribute to understanding how generative AI adoption develops into an organisational learning capability, transforming the human-AI interaction style. Keywords: human-AI collaboration, organisational learning, hybrid intelligence, coopetition, generative AI.
Recommended Citation
Litvinenko, Anna; Stein, Mari-Klara; and Avarmaa, Mari, "Learning With The Machine: How Employees Transition From “Coopetition” With GenAI To Hybrid Intelligence" (2026). ECIS 2026 Proceedings. 14.
https://aisel.aisnet.org/ecis2026/genai/genai/14
Learning With The Machine: How Employees Transition From “Coopetition” With GenAI To Hybrid Intelligence
This work-in-progress study explores how employees learn to collaborate with generative AI over time. Drawing on two rounds of interviews with twenty bank employees, it traces the evolution of human-AI interaction from early experimentation and uncertainty to more routinised, confident collaboration. The findings reveal how individual development, organisational culture, peer learning and verification routines reduce fear of replacement and foster selective delegation under human oversight. Integrating the concepts of “coopetition” and hybrid intelligence, the study positions “coopetition” as a transitional learning condition through which complementary human and AI capabilities become jointly managed. The results contribute to understanding how generative AI adoption develops into an organisational learning capability, transforming the human-AI interaction style. Keywords: human-AI collaboration, organisational learning, hybrid intelligence, coopetition, generative AI.
When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.