Paper Number

ECIS2026-2874

Paper Type

CRP

Abstract

Companies increasingly rely on automation to secure a competitive advantage, yet often fail to align rapid technological change with long-term transformation. While studies have expanded knowledge of automation technologies, they offer limited advice on the systematic design and management of hyperautomation. Achieving end-to-end automation, however, requires guidance, strategic foresight, and clarity on the determinants of success. To address this shortcoming, we propose a Hyperautomation Success Factor Framework grounded in affordance theory. Drawing on a mixed-methods design science research approach including expert interviews and a survey, we identify 15 success factors grouped in five dimensions: organization and culture, people, project, technology and processes, and environment. Our results show that sustainable hyperautomation depends on coordinated progress across all uncovered areas, avoiding fragmented initiatives and short-term projects. It emerges as a multidimensional effort requiring alignment, iterative implementation, and organizational readiness. By validating success factors, we advance theoretical understanding and offer practitioners actionable guidance for managing hyperautomation.

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Jun 14th, 12:00 AM

Time To Turn Off The Lights: A Success Factor Framework For Advancing Hyperautomation In Organizations

Companies increasingly rely on automation to secure a competitive advantage, yet often fail to align rapid technological change with long-term transformation. While studies have expanded knowledge of automation technologies, they offer limited advice on the systematic design and management of hyperautomation. Achieving end-to-end automation, however, requires guidance, strategic foresight, and clarity on the determinants of success. To address this shortcoming, we propose a Hyperautomation Success Factor Framework grounded in affordance theory. Drawing on a mixed-methods design science research approach including expert interviews and a survey, we identify 15 success factors grouped in five dimensions: organization and culture, people, project, technology and processes, and environment. Our results show that sustainable hyperautomation depends on coordinated progress across all uncovered areas, avoiding fragmented initiatives and short-term projects. It emerges as a multidimensional effort requiring alignment, iterative implementation, and organizational readiness. By validating success factors, we advance theoretical understanding and offer practitioners actionable guidance for managing hyperautomation.

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