This paper discusses the need of IS capabilities when introducing Robotic Process Automation (RPA) from a suppliers' perspective. This perspective is vital because of the lack of research and because suppliers of technology have extensive experience and influence during a customer's adoption of RPA. RPA adoption requires developing a relationship consisting of internal and external actors with potential mutual benefits that will be further explored in this paper. For analysis, we revisit an existing framework by Feeny-Willcocks focused on critical core IS capabilities for exploiting new technologies. Therefore, the discussions presented in this paper will complement existing internal perspectives on the adoption of RPA. Our conclusions point towards the benefits of applying the suggested framework in an RPA context. The framework enables a systemic overview of essential organizational capabilities, relationships and dimensions when successfully exploiting RPA. The framework also assists in clarifying which capabilities are crucial and reveals necessary dependencies between them.
Johansson, Björn and Söderström, Fredrik, "IS CAPABILITIES FOR ROBOTIC PROCESS AUTOMATION - FEENY-WILLCOCKS FRAMEWORK REVISITED" (2022). ECIS 2022 Research Papers. 127.
When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.