To support decision-making during the business model innovation process, researchers have investigated approaches for evaluating business models. Key Performance Indicators (KPIs) related to business models can play an important role in evaluating the performance of business models, as they reflect the decisions and activities that drive the critical aspects of the organization. To date, there has been considerable research on business model KPIs. However, current research lacks an overall understanding of how business model KPIs are managed. Therefore, this paper aims to contribute with a classification of existing studies on business model KPIs in five categories relevant to KPI management, as well as future research avenues. In particular, we identify the development of methods and software tools to support selection, concretization, and reporting of business model KPIs, and the design of an integrated approach for business model KPI management as important areas for further research.
van de Ven, Montijn Renard; Lara Machado, Paola; Athanasopoulou, Alexia; Aysolmaz, Banu; and Turetken, Oktay, "Key Performance Indicators for Business Models: A Review of Literature" (2022). ECIS 2022 Research Papers. 126.
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