Artificial Intelligence (AI) has an increasing impact on industries, establishing a new way of solving tasks and automating work routines. While AI-based systems have become new colleagues for some processes, the tasks of some humans have shifted towards supervising AI. Essentially, humans need to adapt to a new form of interaction with AI-based systems because AI functioning is more similar to cognitive processes of humans than traditional information systems, e.g., in terms of their intransparent decision making. Previous research indicates that AI adds new challenges to human-computer interaction, and new frameworks for human-AI interaction are developed. However, current research lacks empirical research on the design of such interactions. We conducted a 2x2x2 experiment of AI-supported information extraction and measured the ability of participants to validate the extracted information by the AI. Our results indicate that the design of human-AI interaction significantly impacts users’ supervising performance.
Braun, Marvin; Greve, Maike; Riquel, Johannes; Brendel, Alfred Benedikt; and Kolbe, Lutz, "MEET YOUR NEW COLLE(AI)GUE – EXPLORING THE IMPACT OF HUMAN-AI INTERACTION DESIGNS ON USER PERFORMANCE" (2022). ECIS 2022 Research Papers. 122.
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