As one of the largest digital payment providers, PayPal has integrated the possibility to use cryptocurrency as a payment method and to buy cryptocurrency via the platform. Building on the considerations of trust-transfer theory and extending this model adding the trust-related attributes perceived risk and security, this paper therefore examines to what extent these attributes can be transferred from the payment service provider PayPal to cryptocurrency. In a second step, based on this transfer of attributes, the intention to use cryptocurrencies via PayPal will be examined, as well as the general intention to use cryptocurrencies. By conducting an online survey (N=398), a significant effect of the transfer of the examined attributes from PayPal to cryptocurrency if handled by PayPal was found. Furthermore, in the second step of the data analysis, significant effects for the attributes of cryptocurrency if handled by PayPal on the intention to use were found.
Fota, Anne; Selter, Jan-Lukas; and Schramm-Klein, Hanna, "Transferring Trust, Risk and Security on Users’ Intention to Trade Cryptocurrency, Using PayPal as an Example" (2022). ECIS 2022 Research Papers. 119.
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