The conversion between tacit and explicit knowledge remains an often-discussed and highly relevant topic in organizational knowledge creation. Although prior research addresses this process, it primarily focuses on the conversion between tacit and explicit knowledge through social processes. This work discusses theories of organizational knowledge creation in the light of sociotechnical systems, and specifically extends them to the interaction between individuals and visual analytics systems that afford analytical decision making based on interactive visualization and knowledge discovery mechanisms. Based on related work, we develop a theoreti-cal framework to explain novel mechanism for knowledge creation afforded by visual analytics systems. We evaluate our framework with a case study with one of the leading organizations in the automotive industry. Over the course of the case study, we observe and analyze interactions between domain experts and a newly introduced visual analytics system. Through our case study findings, we reveal novel mechanisms of organiza-tional knowledge creation and discuss their implications.
Eirich, Joscha; Jäckle, Dominik; Werrlich, Stefan; and Schreck, Tobias, "VISUAL ANALYTICS IN ORGANIZATIONAL KNOWLEDGE CREATION: A CASE STUDY" (2021). ECIS 2021 Research Papers. 92.
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