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Digitalization in higher education is setting a trend. According to the latest NMC Horizon Report, virtual assistants are among the six most important future technologies in context of higher education. Digital study assistants (DSA) can shape the future of teaching and learning by open up new opportunities for students, organizational units and teachers. When introducing such technologies, it is essential to ensure that content and functions are designed in a user-oriented manner for sustainable use. It’s therefore necessary to investigate expectations, success factors and barriers, as they are crucial for the acceptance and long-term use of new technologies. The SIDDATA project is currently developing a DSA and is striving to take these factors into account during development. Therefore, requirement analyses were conducted with various stakeholders. With regard to the multidimensional perspective in software development, three consecutive studies were accomplished with students (end user) and organizational units from different universities.



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