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Employees who do not adhere to security policies and regulations are a major concern for today’s organizations – especially in the healthcare sector. Prior research revealed that individuals often use neutralization techniques to justify their non-compliant security behaviors. It therefore seems requisite to investigate how to overcome such rationalizations and how to strengthen an individual’s intent to follow security rules. Building on both neutralization theory and relational coordination theory, we propose a theoretical model linking the quality of relational ties to coping responses and information security policy violations. With the help of 199 young healthcare professionals, we provide evidence that factors like sharing the same goal and mutual respect can significantly reduce the usage of neutralization techniques. Our results add to the growing body of behavioral information security research and offer new insights on the impact of relationships in the workplace.



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