Cloud-based Enterprise Resource Planning (CERP) systems have become a strategic tool in today’s competitive business environment. However, implementation of these systems is challenging because various risks are to be considered to ensure implementation success. Customization represents a major challenge in CERP implementation, but it has so far received limited research attention from the IS researchers. The objective of this paper that draws on an ongoing doctoral study is thus to develop a research model on CERP customization to help explain a) how key stakeholders engagement and interaction influence customisation processes, and b) how the actual benefits resulting from CERP customization are realized. The proposed model can serve as a foundation to provide useful guidelines to business managers who are contemplating the consideration of a CERP system in the near future.
Huang, Qian; Oliver, Gillian C.; Mahbubur, MD Mahbubur; anwar, misita; and Foster, Susan, "UNDERSTANDING CLOUD-BASED ERP CUSTOMIZATION FROM KEY STAKEHOLDERS’ PERSPECTIVES: A RESEARCH MODEL" (2021). ECIS 2021 Research-in-Progress Papers. 33.
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