Abstract

Understanding user preferences for interactions with information systems (IS) is of particular interest in the field of Management Support Systems (MSS), where strong user preferences must be taken into account. However, managers’ IS preferences are underresearched in IS research. Thus, IS are not used very often on the management level. To close this gap, we propose a prioritization of MSS use situations, which generalize distinct classes of “similar” user-group preferences and result in non-functional requirements with respect to MSS. This article provides such a prioritization of MSS use situations from a manager perspective by applying the Analytic Hierarchy Process (AHP). Finally, associated design guidelines for a more situated MSS design are presented: (1) Maintain established MSS features for “alone, stationary” use situations. Then, incorporate “mobile” designs step by step. (2) Build a common MSS core with information at one click, while providing additional analyses on an individual basis. (3) Empower the “alone” MSS use case with a one-pager entry point. (4) To support manager “groupwork,” provide them with direct communication and manipulation tools. (5) Run MSS on convertibles with a smartphone as the “satellite” to attract first attention.

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