Abstract

Business process models are, among other things, used for documentation, reorganization and standardization purposes. However, no agreement on the quality dimensions relevant for busi-ness process models could be reached so far. In this paper, we try to contribute to the termino-logical discussion about business process model quality and aim to identify basic quality prop-erties. For this reason, we examine how quality can be assessed depending on the intended pur-pose of the business process model. The resulting list of application scenarios is based on a structured literature review of 128 publications. The investigation shows that understandability and semantic quality are most frequently mentioned for several intended purposes of business process models. Our results can be considered as useful for research, since ‘business process model quality’ is linked to the intended purpose of business process models for the first time. In addition, the state of the art of the connections between quality dimensions of business process models is depicted.

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