Growing numbers of companies are implementing enterprise social software (ESS) in its various forms. The adoption and use of those information systems (IS), such as wikis, weblogs, social networking sites, or platforms that combine and integrate various of those IS, is said to have various kinds of impact on organizations. Such impacts include increased productivity or improved innovation levels. In our study, we aim to provide a more holistic overview of the various outcomes of ESS use. In doing this, we conduct a literature review to collect a list of ESS use outcomes, and apply coding techniques to categorize and order these outcomes. Our study contributes to both theory and practice: Our understanding of the outcome perspective of ESS use is advanced, thus answering various calls for research, and management of the value creation process becomes more transparent and more feasible due to the introduction of ESS.
Dittes, Sven and Smolnik, Stefan, (2017). "WHY ARE WE DOING THIS AGAIN? TOWARDS UNCOVERING THE OUTCOME PERSPECTIVE OF ENTERPRISE SOCIAL SOFTWARE USE". In Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, June 5-10, 2017 (pp. 3167-3180). ISBN 978-0-9915567-0-0 Research-in-Progress Papers.