In todays digitized and globalized economy, companies face increasing competitive pressures and un-precedented speed of change in business conditions. Considering limited IT budgets, process owners and IT departments need to decide how to divide their spending on efficiency-enhancing and flexibil-ity-enhancing IT capabilities to optimally support their business processes. Turning from thinking of efficiency and flexibility as trade-off towards ambidexterity puts focus on simultaneously pursuing ef-ficiency through exploitative and flexibility through explorative business process IT (BPIT) capabili-ties. While these capabilities have been analysed in combination at the organizational level and inde-pendently at the business process-level, there is scarce research on the combined effects of those activ-ities for a particular business process. This research paper presents conceptualization and operation-alization of ambidextrous IT capabilities at the business process level. In addition, further concepts that are relevant for analysis of BPIT ambidexterity, such as business process performance, opera-tional ambidexterity and business process uncertainty are adapted to the process level. Thus, we in-tend to contribute to the area of business process management (BPM) and research on ambidexterity in IS through the expansion of existing work by providing constructs and scales for further research on these phenomena at the business process level.
Heckmann, Carl; Hsu, Jack Shih-Chieh; and Maedche, Alexander, "IT AMBIDEXTERITY – CONCEPTUALIZATION AT THE BUSINESS PROCESS LEVEL" (2016). Research-in-Progress Papers. 64.