The use of IT-enabled “internal crowdsourcing” with employees in organizations has substantially increased in recent years. Being a novel phenomenon, internal crowdsourcing is poorly understood. Organizational learning theory has been successfully applied to gain revelatory insights for external crowdsourcing with end-users. Hence, it is promising to analyse internal crowdsourcing as a form of organizational learning. Based on an interpretivist field study, this research in progress builds on organizational learning theory and analyses two internal crowdsourcing communities of an European automotive supplier. Preliminary findings suggest that internal crowdsourcing can be understood as a part of a new wave of IT-enabled learning in organizations, distinct from traditional, hierarchy-based work.
Zuchowski, Oliver, "LEARNING WITH THE CROWD: A FIELD STUDY OF INTERNAL CROWDSOURCING AS A FORM OF ORGANIZATIONAL LEARNING" (2016). Research-in-Progress Papers. 21.