With the developments in the global market, designs focusing on the users of Information Technologies becomes a competitive factor since successful diffusion and up-take of IT lie with the users. But users have different IT competences and are culturally different. These are challenges that HCI-design methodologies need to address. User-Centred Design offers a possible approach but there are limitations that must be dealt with to strengthen user oriented and interdisciplinary approaches, and the development of techniques and tools that are suitable for handling the complexity of designing for a global world. This research-in-progress paper outlines preliminary reflections on – and contributions to – the development and qualification of techniques and tools that address user-centred design in a global context. We discuss User-Centred Design and qualify this approach by aligning with the Scandinavian IS tradition of co-operating directly with users. We suggest an approach inspired by the Scandinavian approach to IS design as a possible point of departure for targeting global users. We introduce the conceptual and experimental work in our Vision Lab, an approach based on co-operation with users and on the fundamental understanding of design methods as a relational practice that takes place between objects, contexts, users, and designers. We describe different techniques we have explored, characterized by giving the users voice throughout the design effort. In a final chapter we re-address the global perspective, and point out that virtual co-operation with the users is the next challenge. We suggest two digital techniques which may be explored for virtual cooperative design, discuss potential challenges to these methods, and conclude with propositions for further research to be carried out in the Vision Lab.
Bødker, Mads and Nielsen, Janni, "Co-Operation with Users: Challenges from (I)Literacy and Cultures" (2010). ECIS 2010 Proceedings. 63.