CIOs and CEOs are confronted with the key question of choosing the right ERP software for their
company. The evaluation process tends to be painstaking as the outcome usually affects the
competitiveness and thus the future of the company itself. Packaged software has become so powerful
in recent years that it fulfils the requirements of companies from different industries after a thorough
customization process. Nevertheless, case studies and anecdotal evidence show that in many cases
ERP implementation projects are demanding and results do not meet expectations. This leads to the
question of whether and how ERP vendors are addressing the perceived problems of ERP users. Is
there work in progress that will help facilitate the selection and implementation of ERP packaged
software for users? Will there be tools available to adopt ERP modules to the specific business
processes of a company and – taking into account that processes are likely to change over time – will
there be mechanisms available to adapt the software to changing requirements (in the literature
discussed as “agility”)? These are the questions that stimulated an in-depth study of the Germanspeaking ERP software market. In a qualitative study based on thirty interviews with ERP vendors we
draw a picture of the value proposition of future ERP software.
Frick, Norbert and Schubert, Petra, "Management collusion: Keeping the lid on the 'can of worms'" (2009). ECIS 2009 Proceedings. 227.