This exploratory study examined the role of job learning on the relationship between information
systems use and impact. Data from 308 end-users were analyzed to evaluate the relationship
between systems use, job learning, and technology impact. System use was conceptualized as
decision support, work integration, and customer service. Technology impact was conceptualized
as effect on management control, task innovation, task productivity, and customer satisfaction.
Two sets of hypotheses are presented for these relationships. Results suggest that the pattern of
system use significantly and positively influenced job learning. Job learning was found to
significantly and positively influence technology impact. We theorize that individuals learned
about their job as a result of systems usage. In turn, job learning influenced technology impact.
The study findings are discussed.
Torkzadeh, Reza; Chang, Jerry Cha-Jan; and Hardin, Andrew, "The development and test of a relationship model on system use, job learning, and impact" (2009). ECIS 2009 Proceedings. 133.