Households constitute one of the most widespread forms of organisation yet their nature as an information system is essentially unstudied and thus ill-defined. As individuals and householders we have all experienced the phenomenon and frustration of ‘losing’ information without necessarily knowing how we came to lose it. Preliminary findings from the Household Information Practices Study reveal that losing information is a process that is complex, multi-faceted and an inherent part of household life. A preliminary model explaining how we lose information is offered consisting of nine contributing dimensions or factors.