Knowledge has been recognized as an important asset for organizations to gain competitive advantage. Increasingly capable Information and Communication Technologies (ICT) and Information Systems (IS) have been developed and employed by organizations to facilitate Knowledge Management (KM). Beside outcomes, organizations are concerned with how to motivate employees to share their knowledge in order to obtain valuable inputs (i.e. knowledge), facilitate KM processes and get the greatest benefits from the investments. This paper aims to: (1) develop a comprehensive research model for studying the behavior of using KM systems to share knowledge in a socio-technical context, and (2) study the effect of Organizational Trust (OT) within this KM context. Literature review and survey were conducted to provide supportive results.
Fu, Sabrina S.S. and Lee, Matthew K.O., "IT Based Knowledge Sharing and Organizational Trust: The Development and Initial Test of a Comprehensive Model" (2005). ECIS 2005 Proceedings. 56.