In some situations individuals are unable to perform coping mechanisms against technostress because of low controllability and resources. Thereby, they are repeatedly exposed to technology-related stimuli named IT-stressors, which should result in several user responses such as emotional exhaustion, physiological arousal, and poor performance. However, in these situations individuals might habituate to the IT-stressor such that the user responses are mitigated. We assume that the influence of the IT-stressor on emotional exhaustion, physiological arousal, and performance is moderated by this habituation effect. Therefore, we propose an experimental setting in which individuals are repeatedly exposed to a computer breakdown to which they might get used to over time. During the experiment, we draw on self-reporting and objective methods to capture user responses after each exposure to the IT-stressor, in order to analyze the change of the user responses across time. Thereby, we expect the results to contribute to technostress and coping literature.
Weinert, Christoph; Maier, Christian; Laumer, Sven; and Weitzel, Tim, "What Happens when Users are not able to Perform Coping Mechanisms? An Investigation of the Habituation Process" (2015). DIGIT 2015 Proceedings. 9.