Mobile devices offer technology affordances that were not previously available. With the rapid acceptance of these technologies it is imperative to understand and investigate both their positive and negative effects on individuals. In this ongoing research we have conceptualized an affordance of mobile devices in order to examine these positive and negative effects. Quality of Access Continuity is a 1st-order reflective, 2nd-order formative construct which is defined as the degree to which an employee or individual perceives they have a secure, continuous, usable, and reliable connection to the Internet or an intranet using a mobile device thus affording them the opportunity to accomplish tasks. The four components of this construct are discussed and the construct is then placed within a conceptual model which we hypothesize will show the duality of this affordance in regard to its effects on an individual’s strain.
Esposito, Marie and Matthews, Kevin D., "Introducing Quality of Access Continuity: The Positive and Negative Effects of a Technology Affordance" (2015). DIGIT 2015 Proceedings. 7.