Despite considerable research on information systems adoption and use by individuals, little is known about how the information system (IS) artifact itself affects adoption and use. Prior research has generally treated the IS artifact as a “blackbox” such that it remained peripheral to the central questions asked regarding adoption and use. This paper presents a feature-centric “IS artifact rating” scheme and shows one way in which to unravel the blackbox of the IS artifact and examine its effect on adoption and use. Implications for research and practice are also presented.
Jeyaraj, Anand and Duffy, Kevin, "Missing in Action: The Information System Artifact in Information Systems Adoption and Use" (2006). DIGIT 2006 Proceedings. 6.