To address the gap between Business Process Management skills required by industry and the skills acquired by higher education students, requires understanding both the skills required and the level of acquisition of these skills. This study investigated skills taught at two levels in university courses relative to industry requirements, and the level to which the skills are transferred to the students as measured by assessed grades. The investigated courses were taught to undergraduate and postgraduate students. The findings show that the courses addressed skills adequately, however, differences were observed between the undergraduate students and postgraduate students, specifically in respect of Governance and Business Process Improvement. In addition, students were observed to have difficulty in taking a holistic view and seeing the bigger picture in respect of business processes. Implications of the findings are discussed, and future research proposed.
Garbutt, Malcolm and Seymour, Lisa F., "THE BPM SKILLS LEARNING GAP - A COMPARISON OF INDUSTRY REQUIREMENTS AND SKILLS ACQUISITION" (2019). CONF-IRM 2019 Proceedings. 29.