For over 3 decades, development actors have been involved in public sector reforms geared towards improved services. These reforms have been linked to the New Public Management paradigm, which emphasises public value creation in the public sectors one of which is education. This research set out to investigate the efficiency and productivity of ICT utilization in public value creation with respect to Adult Literacy Rates. The research employed the Data Envelopment Analysis (DEA) and Malmquist Index (MI) non-parametric research methodology with Arab States, Europe, Sub-Saharan Africa and World regions forming the Decision-Making Units. Findings show a relative efficient utilization of ICT in public value creation but an average decline in productivity levels.
Oyerinde, ‘Yinka and Bankole, Felix Olu, "Creating Public Value Using ICT: An Efficiency And Productivity Assessment Approach" (2019). CONF-IRM 2019 Proceedings. 15.